Frequently asked questions
How much does water damage restoration cost in Frisco?
It depends on the type of water, how much area is wet, how long it sat, and the materials involved. Small clean-water losses can be modest, while large or contaminated losses with rebuild cost more. If the loss is covered by insurance, your out-of-pocket cost is usually your deductible. You get an itemized estimate after an on-site assessment.
How fast can you get to my home?
Request service by form or phone and a local restoration crew contacts you to confirm timing. Starting extraction and drying the same day limits how much drywall and flooring has to be replaced.
Do you work with my insurance company?
Yes. Every job is documented with photos, moisture readings, and drying logs your adjuster can review, and estimates are itemized. You should always report the claim to your insurer and you choose who works on your home.
Does homeowners insurance cover water damage in Texas?
Most Texas policies cover sudden and accidental water damage, like a burst pipe or failed water heater, minus your deductible. Rising flood water, long-term leaks, and sewer backup without an endorsement are often excluded. Read your policy and see our insurance guide.
Do you handle mold remediation?
Yes, through contractors licensed by the Texas Department of Licensing and Regulation. Texas requires a licensed contractor for remediation of 25 contiguous square feet or more of visible mold.
What areas do you serve?
Frisco, McKinney, Plano, Allen, Prosper, Celina, Wylie, Lewisville, The Colony, Little Elm, Carrollton, and Richardson across Collin, Denton, and Dallas County.
How fast should water be removed?
As soon as possible. Materials keep absorbing water, and mold can begin to grow on wet surfaces within 24 to 48 hours, which is why extraction and drying should start the same day if you can.
Can I just use a shop vac?
A shop vac helps with small spills, but it cannot pull water out of carpet pad, wall cavities, or under flooring. Professional extraction and moisture readings show what is still wet.
What should I do first?
Shut off the main water valve, turn off power to wet areas if it is safe, move valuables, and take photos and video. Then call a plumber and a restoration company.
Will my walls have to be torn out?
Not always. Pros use moisture meters to decide. Often only the bottom of the drywall is removed so the cavity can dry, and sometimes walls can be dried in place.
Why are slab leaks common in North Texas?
Expansive clay soil moves with wet and dry seasons, which can stress pipes under or in the slab. Water pressure and pipe age play a role too.
Who fixes the leak?
A licensed plumber locates and repairs the pipe. The restoration company handles drying and repairing the water damage.
Is a sagging ceiling dangerous?
It can be. Stay out from under it and keep people and pets away. A pro can safely drain it.
Do I need a roofer too?
If the water came from the roof, yes. The restoration company dries and repairs the interior; the roofer fixes the roof.